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customer service

Retail

Cafés, chatbots and human connection: The omnichannel features consumers crave

Retail

Welcome to the future of shopping

Technology

How fashion is using generative AI in-house

Retail

Episode 2: Ensuring authenticity in ultra-luxury resale

Technology

Startup spotlight: Seer, the luxury clienteling software

Technology

WhatsApp has big ambitions to be a shopping platform

Technology

Gucci’s new tech bet: Personalised video shopping

Technology

The tech driving next-gen customer service